How to Start a Business with No Money

Your Hand Guide to Starting your Own Successful Business

How to Deal with Rude Customers

How do you deal with rude customers in business? How can you keep doing business with someone who is naturally rude and arrogant? How do you prevent customers with bad attitude from ruining your day? Well, i advice you read on.

If you are an entrepreneur, manager, employee or customer service agent; then it is very certain that you will come across rude customers in the line of duty. So therefore, it’s important that you learn how to remain calm and resolve the issue without letting it affect your job performance. So without wasting your time, below a few tips or guidelines on how to deal with your rude customers.

You must fire bad customers just as you would fire a bad employee. If you do not get rid of your bad employees, the good employees will leave. If I do not fire bad customers, not only will my good customers leave but many of my good employees will leave as well.” – Rich Dad

How to Deal with Rude Customers and Still Do Business with Them

  • Keep smiling

No matter how aggressive a customer becomes, it is very important to keep calm and remain polite and professional. Putting a smile on your face will assist in keeping your mind neutral and polite especially when dealing with the customer in person. But if you are conversing over the phone, you must learn to control your voice. Always keep your mind on the issue stated while you smile.

Your most unhappy customers are your greatest source of learning.” – Bill Gates

  • Allow the customers to talk

To successfully deal with rude customer without losing such customer, you must learn how to  ask direct questions to permit the customers to talk more, so that you will be able to gather more facts.

When a  customer is feeling mistreated, cheated or possibly unsatisfied with the previous services received,  they can act rude. Always handle rude customers by letting them get rid of some of that negative energy. Do not interrupt ranting customers unless they become verbally abusive. Interrupting them will make them angrier.

Your most unhappy customers are your greatest source of learning.” – Bill Gates

  • Apologize to the customer but also assure them you validate their patronage

Always tell your customer that you are sorry especially when you upset them or when they have had bad experience. This will make the customers to see you as a person that listens and understands. This will go a long way in defusing the rudeness so that you can get to the real problem.

  • Always maintain a neutral tone of voice

Talking to a customer in high tone, will only result a shouting match and will not resolve any issue. Always adhere to this principle and learn to breathe in and out, focus on keeping your voice calm and compose yourself when you are speaking to a customer.

  • Get to the root of the matter

The main problem is at the heart of the customer’s rude act. Write down notes while the customer is ranting, so that you can direct the conversation towards providing solution to the main problem. Listening attentively to the reasons behind the customer’s rude act will assist you to ignore insults and showcase to the customer that you cannot be affected by their rude act nature or condescension.

  • Get your emotions controlled

Never you  yell at any customer that is rude or even cry due to the customers words or behavior. This can cause you to lose control of the situation. Politely subject the customer on hold or ask the customer to wait while you ask your supervisor or co-worker for help, if you feel that you will be unable to handle the customer.

 How to Deal with Rude Customers and Still Do Business with Them

  • Counteract the rude behavior

Prevent responding to a customer’s rude act with negative or bad comments. Always tell the customer that you appreciate his or her honesty and that you would want to make the next experience better. Positive words will change the conversation away from angry, rude comments.

  • Do not take it personal

The customer is rude to you in the context of your job, and not to you personally. Learn to keep rude  talk/comments within your job perspective and do not take the customers actions or comments personally.

In conclusion, i want you to never forget the fact that humans are diverse in nature and as everyone’s faces are different, so are their attitude and manner of reasoning different. So it is good that you learn how to deal or go about with such rude individuals, especially if you are an entrepreneur, business owner or manager. Lastly, i believe the guidelines above will go a very long way to educate you on how best to handle rude customers without any side effect to you or your company. © 2009 - 2015. All Rights Reserved | See Privacy Policy and Terms and Conditions.